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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Ordering & Compatibility

Simply enter your vehicle registration or select make, model, and year in our fitment lookup tool. We'll show only compatible parts to ensure accuracy and convenience.

Yes! Click & collect is available at three stores right now—with a fourth opening soon. We’re actively expanding this service across more locations.

Delivery & Pickup

  • Standard Delivery (mainland UK): Up to 3 business days — 1–2 days for dispatch, then 1 day for delivery. Costs vary by size; average is £5.95 + VAT.
  • Evri Delivery (0–15 kg parcels): £3.73 + VAT with next-day delivery.
  • Highlands & other non-mainland areas: Delivery is available with an additional charge. Any applicable surcharge will be clearly displayed at checkout.

Returns & Warranty

  • You have 60 days from delivery to return unused items in their original, undamaged packaging for a full refund.
  • Special order items must be returned within 14 days of purchase.

Please note:

It is the responsibility of the installer/mechanic to check the supplied part against the part being replaced before fitting. Once a part has been used, fitted, or damaged during installation, it cannot be returned on the grounds of being “incorrectly supplied.”

We offer a minimum 12-month warranty on all products (unless otherwise stated), covering manufacturing defects only.

Payment & Accounts

We process all payments securely through Stripe, which supports credit/debit cards (Visa, MasterCard, etc.) and digital wallets like Apple Pay or Google Pay, depending on what Stripe enables.

Support & Contact

  • Phone & Email: Available Mon–Fri, 8:00–18:00 and Sat, 8:00–16:00.
  • Live Chat: Coming soon.
  • Expert Advice: Need help with tricky parts? We source from over 70 suppliers and are happy to assist.

Yes—our store locator is on the website, making it easy to find your nearest location for collection or support.

Extras & Promotions

Absolutely—promo deals run regularly, so check back often or subscribe to keep updated on savings.

Free delivery over £50

Free delivery is applicable on all orders over £50 inc VAT to UK mainland addresses.

Free Click & Collect

Over 180 store locations across the UK & Ireland, ready for you to collect in just 30 minutes.

60 Day Easy Returns

All the products we sell have a minimum of 12 months warranty (unless otherwise stated).

Excellent Rating

Rated 4.5/5 from over 50,000 reviews, we are trusted trade specialists.

 

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